Together, we will be informed.
If you are already registered for Riverwood’s Patient Portal, you can access it here.
The Patient Portal is a great tool to help you take an active role in managing your health care—all from the convenience of your own home at a time that works for you. Learn more here.
What is Riverwood’s Patient Portal?
The Patient Portal offers patients secure online access to portions of their medical records. With online Patient Portal access, you can do the following tasks:
* View routine clinic lab results
* View diagnostic imaging results
* View a list of your current medications
* View future clinic appointments
* Request future clinic appointments
* Cancel future clinic appointments
* Update demographics such as marital status
* Update personal information such as address, phone number
* View messages from Riverwood staff
* Receive health reminders
In the future, you will gain access to additional online features.
How do I sign up?
At your next clinic visit ask the receptionist, or call our clinic appointments line at 1-888-270-1882, to start the process of getting you enrolled in the Patient Portal. You can gain access to the Patient Portal immediately after completing the registration process and getting your user ID and password.
When can I see my test results in the Patient Portal?
Lab test results are released to the Portal after they are reviewed by your healthcare practitioner. You will receive an automatic email to notify you as soon as the test results are posted. If you have questions about your results, contact your doctor's office.
Why are certain test results not on the Patient Portal?
Your healthcare practitioner determines which test results can be accessed via the Patient Portal. Your physician may want to talk to you directly about your test results.
Can I view my child's health information?
Yes, we are now offering access to the Patient Portal for patients of all ages.
How can I give family members, such as my spouse or an adult child, access to my health information?
If you wish, you can give designated family members access to your health information by sharing your user ID and password with them.
Is the Patient Portal secure?
Yes. Riverwood Healthcare takes great care to ensure your health information is kept private and secure. Access to information is controlled through secure personal IDs and passwords. Each person controls his or her own password, and the account cannot be accessed without a password. All Patient Portal communication is done while you are securely logged onto the Riverwood website.
What do I need to use the Patient Portal?
You need access to a computer connected to the Internet and an up-to-date browser, such as Internet Explorer.
How do I access the Patient Portal?
For help logging into the Patient Portal, click here.
How can I get help if I have technical questions regarding the Patient Portal?
If you need any technical assistance, click here to send us an email. Business hours are Monday through Friday, 8 AM to 5 PM. After-hours requests will receive a response the next business day.